These Terms of Service govern your access to and use of the Vemlio renewal operations platform.
1. Agreement to terms
By creating a workspace or using Vemlio, you agree to these Terms of Service. If you use Vemlio on behalf of an organization, you represent that you are authorized to bind that organization to these terms. You must be at least 18 years old and able to form a binding contract.
2. The service
Vemlio is an operational workflow, documentation and decision-support product for lease renewals. It is not a property management system of record, not a law firm, and it does not provide legal, tax, accounting or real-estate brokerage advice. Vemlio does not guarantee any particular renewal, financial, or business outcome.
3. Accounts and workspaces
Each workspace is owned by the organization that created it. The workspace owner controls roles, invitations and the subscription. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, and for the accuracy of data you import or enter.
4. Acceptable use
You agree not to: use Vemlio unlawfully; attempt to access other tenants' data or circumvent entitlements or security; upload malware; scrape third-party sites through the product; reverse engineer the service; or use it to harass, discriminate, or violate housing, consumer-protection or privacy laws. We may suspend access for violations.
5. Customer data and documents
As between you and Vemlio, you retain all ownership of the data and documents you submit ("Customer Data"). You grant Vemlio a limited license to host, process and display Customer Data solely to provide and improve the service, including AI-assisted extraction and audit trails. Deletion and retention controls are available in the product.
6. AI-assisted features
Document extraction and pricing/risk signals produce suggestions with confidence scores. These are drafts for human review; nothing is written to a record without explicit human confirmation. Suggestions may be incomplete or incorrect, and you are responsible for verifying them before relying on them.
7. Third-party services
Vemlio integrates with third parties such as Stripe (payments), Resend (email) and AI providers for document extraction. Your use of those features may be subject to the third parties' terms, and Vemlio is not responsible for their acts or omissions.
8. Fees
Paid features are governed by the Subscription Terms. You authorize Vemlio and its payment processor to charge the fees for your selected plan.
9. Intellectual property
Vemlio and its licensors own all rights in the platform, software, and brand. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. Feedback you provide may be used without restriction.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. VEMLIO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY OUTPUT IS ACCURATE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VEMLIO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR DECISIONS MADE ON THE BASIS OF PROJECTIONS, SCENARIOS OR AI SUGGESTIONS. VEMLIO'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You will indemnify and hold Vemlio harmless from claims arising out of your Customer Data, your use of the service in violation of these terms or applicable law, or your renewal, leasing or housing decisions.
13. Governing law
These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, except where a mandatory consumer-protection law of your state of residence applies.
14. Dispute resolution; arbitration; class-action waiver
Please read this carefully — it affects your legal rights. First, contact us at legal@vemlio.com and we will try to resolve any dispute informally within 30 days. If we cannot, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. YOU AND VEMLIO WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. You may opt out of arbitration within 30 days of first accepting these terms by emailing legal@vemlio.com with your workspace name.
15. Termination
You may stop using the service and cancel your subscription at any time. We may suspend or terminate access for breach of these terms or non-payment. Sections that by their nature should survive (ownership, disclaimers, liability, indemnity, dispute resolution) survive termination.
16. Changes to these terms
We may update these terms and will post the revised version with a new effective date. Material changes will be communicated where reasonable. Continued use after changes take effect constitutes acceptance.
17. Contact
Questions about these terms: legal@vemlio.com.
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