Refund Policy

This policy explains when and how subscription fees are refunded.

Effective June 1, 2026

Evaluate first

Because we offer a free, full-featured sandbox, you can evaluate Vemlio before any payment.

Monthly subscriptions

Fees for the current month are non-refundable. Cancelling stops the next charge, and access continues until the end of the paid period.

Annual subscriptions

Within 14 days of the initial annual charge, you may request a full refund of that charge. After 14 days, annual fees are non-refundable except where a refund is required by applicable law.

Duplicate or erroneous charges

Duplicate or clearly erroneous charges are refunded in full.

Requesting a refund

Email legal@vemlio.com with your workspace name and invoice number. Approved refunds are issued to the original payment method through Stripe, typically within 5–10 business days.

Your statutory rights

This policy is in addition to any non-waivable rights you may have under applicable US state consumer-protection law.

Provider & contact

Dominik Penner (Vemlio)
Rahdener Str. 78
32339 Espelkamp, Germany
Legal: legal@vemlio.com
Privacy: privacy@vemlio.com
+49 174 4715312

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